Web Hosting and care plans
Ongoing Website Hosting & Care Plan
So your website stays secure, reliable, and looked after, without you having to think about it.
What this means for you
Once your website is live, you don’t get left on your own. My monthly hosting and care plan is designed to protect your website, keep it running smoothly, and give you a trusted first port of call if anything goes wrong, so you can focus on your business, not tech admin.
Think of it as website hosting, insurance, technical maintenance, and friendly support, all rolled into one.
Your website stays online and secure
Regular updates, security monitoring, and malware scans reduce the risk of downtime, hacks, or nasty surprises.
If something breaks, you’re not on your own
Whether it’s a hosting issue, a plugin update gone wrong, or something that suddenly stops working, I investigate and resolve it.
A safety net if mistakes happen
If you make content changes and something doesn’t look right or breaks, you’ve got backup support and daily restores if needed.
Reliable forms & transactional emails
Contact forms and automated emails are set up using professional transactional email services, so enquiries don’t disappear into spam.
Your site stays fast and healthy
We run Litespeed Cache. Hosting is monitored, and performance issues are spotted early, before they affect users.
You’re not paying for multiple licences
You benefit from my professional developer licences (Divi, image optimisation, email delivery tools, etc.) without needing your own subscriptions.
Ongoing relationship & priority access
Care plan clients get priority support and discounted rates on future VIP Days, Half Days and Power Hours.
You’re not dealing with a faceless hosting company
If there is a hosting issue that needs addressing, I will liase with my web hosting partner directly on your behalf. No calling a call centre.
100% Carbon Neutral Hosting
My hosting partner, Rochen.com, partners with Green Mountain Energy, a leading provider of cleaner energy and carbon offsetting solutions, to offset 100% of the carbon emissions from hosting services
Ongoing Website Care & Hosting
To keep things simple and consistent, all websites are supported by a core care plan once live.
This ensures your site is properly hosted, maintained and monitored in the background, so you don’t need to worry about technical upkeep, with a trusted point of contact if anything goes wrong.
Core Plan
£30 pcm
This core hosting and care plan provides professional hosting, proactive maintenance and ongoing support, so your website continues to work properly in the background.
You also get access to me as a sounding board for your website.
Includes –
✔ Professionally managed website hosting (Lets Encrypt SSL Certificate + Litespeed Cache)
✔ Monthly software updates (WordPress core, theme and plugin)
✔ Daily secure off-site backups (90-day retention)
✔ Daily security and malware scanning
✔ Proactive 24/7 uptime monitoring
✔ Reliable transactional email delivery for forms & website emails
✔ Use of my professional developer licences (including Divi Builder worth $89 per year), SMTP, and image optimisation tools)
✔ Email support if you experience issues
✔ 10% discount on future VIP Days and Half Days
Additional support options are available if you’d like more hands-on help or ongoing services.
Care Plans & Hosting FAQs
What do you mean by “web hosting”?
Web hosting is simply where your website lives on the internet.
Just like files live on your computer, your website files live on a secure server so people can access your site 24/7 from anywhere.
Without hosting, a website can’t be viewed online.
My care plans include professionally managed hosting, that is monitored 24 x 7 so you don’t need to arrange this separately or worry about technical setup, security, or server issues.
Do you provide web hosting?
I partner with professional UK-based hosting provider Rochen* that manages the server infrastructure, performance and security 24/7. Their team proactively monitors the hosting environment and resolves server-level issues as they arise.
You don’t deal with them directly, I do so if anything goes wrong, you still have one clear point of contact who understands your site and can act quickly.
On top of that, I manage your website itself, updates, backups, security, and troubleshooting, so nothing falls through the cracks.
I have used Rochen since I started my business in 2013 and their support (though rarely needed for hosting issues) is excellent.
* My hosting provider partners with Green Mountain Energy, the leading provider of cleaner energy and carbon offsetting solutions, to offset data center emissions.
Why does WordPress need regular updates?
WordPress works in a similar way to your phone, tablet or computer.
It relies on software (the WordPress core, theme and plugins), and updates are released regularly to:
- Improve security
- Fix bugs
- Maintain compatibility
- Add functionality
Without regular updates, websites become more vulnerable to:
- Security issues
- Broken features
- Compatibility problems
- Downtime
That’s why updates are always paired with backups, so your site can be safely restored if anything goes wrong.
Can I opt out of the care plan?
All clients are auto enrolled in the hosting and care plan but yes, it is optional and you can opt-out.
However, you’ll still need web hosting, as your website needs a place to live on the internet.
If you opt out of the care plan, you’ll be responsible for:
- Managing hosting yourself
- Running regular updates
- Taking and storing backups
- Resolving issues if something breaks
- Arranging security and monitoring
Most clients choose a care plan because it removes this responsibility and reduces risk, leaving them to focus on growing their business.
Can you guarantee my website will never go down?
No one can guarantee that, and really anyone who does isn’t being honest.
What can be done is proactive monitoring and preventative maintenance, which dramatically reduces risk.
By keeping your website:
- Updated
- Backed up daily
- Actively monitored
- Scanned for security issues
You minimise problems and ensure there’s a safety net in place if anything unexpected happens.
Why is this better than cheap hosting?
Budget hosting is usually just space on a server, support is limited, reactive, and often doesn’t include help with WordPress itself and won’t help with any website advice you may need as your business grows.
With my care plans, you’re getting:
- Professionally managed hosting infrastructure
- 24/7 server-level monitoring by my hosting partner
- Ongoing WordPress maintenance
- Backups and recovery
- And a real person who knows your website and can help quickly
In practice, this often costs less than fixing problems after the fact.
What payment methods do you accept?
I accept payments through Stripe or via Direct Debit.
Do I need my own licences for themes, plugins or email tools?
In most cases, no.
As part of my care plans, your website benefits from my professional developer licences for the core tools used to build and maintain your site, including the website builder, image optimisation and transactional email delivery.
For the majority of the simple, service-based websites I work on, this covers everything needed to keep the site running smoothly.
Occasionally, a website may require additional specialist functionality that sits outside my core tech stack; for example, a niche plugin such as a recipe system or other highly specific features. In those cases, the relevant licence would be held by you, and I’ll always flag this clearly in advance.
My aim is to keep websites streamlined, reliable and cost-effective, without unnecessary tools or subscriptions.
If you hosted your website elsewhere or managed it yourself, you’d typically need to:
Purchase premium licences
Renew them annually
Keep them updated and compatible
Troubleshoot issues if they stop working
By including these within your care plan, you avoid those extra costs and the ongoing admin that comes with them.
Are content updates included in the care plan?
Content updates are included in some careplans but not all.
Content updates might include text changes or image swaps, minor tweaks or mini consultations.
Pages additions, design tasks and additional functionality are not included, these can be provided via VIP Days, 1/2 VIP Days or power hours depending on requirements.
Does content update time rollover each month?
No, any extra time included in your plan must be used that month.
What if my website crashes or I accidentally delete a section?
If this happens I can restore your website from one of our daily backups (some care plans offer more frequent backups, useful where content is updated regularly).
Our care plans form part of a preventative maintenance plan.
Do you personally provide 24x7 support?
While I don’t provide out-of-hours technical support, my hosting partner monitors and supports 24 x 7, so issues are often already being investigated before you even notice them.