ONGOING WEBSITE CARE
Client SupportOur collaboration doesn’t stop once your website is live
Monthly Website Care Plans
Once your WordPress website is live, our collaboration doesn’t have to end. You’ll have had a handover and have full access to your website and more often than not will be happy to make your own content changes (though I’m happy to help too!).
However, content aside, WordPress requires regular updates just like your phone, tablet or computer operating system. Updates are released for functionality and security and as such it requires regular softwares updates (and backups before updates!) to keep your website online and your investment safe.
For peace of mind my clients are automatically subscribed to one of my care plans and you can be assured that your website is in good hands. You can of course opt out of the care plan (you still need hosting) and manage software updates and backups yourself, but I think you’ll find that my care plans are very reasonable and provide the peace of mind for you to concentrate on your businesss. View plans –>
Proactive monitoring and preventative maintenance is key; no-one can guarantee that your site will never go down, be infected with malware or compromised; but by ensuring it is maintained on a regular basis you minimise the risk and have the peace of mind that your website is fully backed up and I will be on hand to help.
Care plan clients also benefit from priority access for support and VIP Design Days at reduced rates (VIP Half and Quarter Days are also available).
* All care plans include managed hosting
Essential Care Plan
£25pcm
Suitable for smaller businesses with simple websites and minimal changes.
Includes –
• Managed website hosting** (shared resources)
• Premium Divi Theme licence
• Lets Encrypt SSL certificate
• Monthly Software Updates (WordPress core, theme, plugins)
• Daily secure off-site backups (backups are stored for 90 days)
• Proactive 24/7 Uptime monitoring
• Weekly security and malware scan
Professional Care Plan
£50pcm
Suitable for businesses that are more reliant on their website, or have additional plugins and more complicated setups for example new eCommerce sites.
Includes –
• Managed website hosting** (Guaranteed resource level)
• Premium Divi Theme licence
• Lets Encrypt SSL certificate
• Monthly Software Updates (WordPress core, theme, plugins)
• 12 hourly secure off-site backups (backups are stored for 90 days)
• Proactive 24/7 Uptime monitoring
• Daily security and malware scan
• Testing of contact forms
• Testing of purchase through to checkout
Premium Care Plan
£80pcm
This package is suitable for more complex websites such as eCommerce sites with higher sales volumes, or where content is changing more regularily.
Includes –
• Managed website hosting **
(Guaranteed resource level)
• Premium Divi Theme licence
• Lets Encrypt SSL certificate
• Software Updates – Twice a month (WordPress core, theme, plugins)
• 6 hourly secure off-site backups (backups are stored for 90 days)
• Proactive 24/7 Uptime monitoring
• Daily security and malware scan
• Testing of contact forms
• Testing of purchase through to checkout
*The care plan is a rolling monthly plan and there is no contract.
* All care plans include managed hosting
** Our hosting provider Rochen.com partners with Green Mountain Energy, the leading provider of cleaner energy and carbon offsetting solutions, to offset data center emissions.
Client Support
Hours of support
Support hours are from 9.00 until 5.00pm, Monday to Friday (except bank holidays, Christmas and select holidays when support may be reduced).
* If you are experiencing downtime or performance issues with your website, please be assured that I have monitoring processes in place that notify me of issues so I am probably already looking into this.
** If you need website advice please drop me an email and I’ll do my best to advise.