ONGOING WEBSITE CARE

Client Support

Our collaboration doesn’t have to stop once your website is live

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Monthly Website Care Plans

Once your WordPress website is live, our collaboration doesn’t have to end. You’ll have had a handover and have full access to your website and more often than not will be happy to make your own content changes (though I’m happy to help too!).

However, content aside, WordPress requires regular updates just like your phone, tablet or computer operating system. Updates are released for functionality and security and as such it requires regular softwares updates (and backups before updates!) to keep your website online and your investment safe.

For peace of mind I recommend that my clients subscribe to one of my care plans and you can be assured that your website is in good hands. You can of course backup and manage your website yourself (after all it is your website and I hand over the keys to you – I’m happy to give you some pointers too), but I think you’ll find that my care plans are very reasonable and provide the peace of mind for you to concentrate on your businesss. View plans –>

Proactive monitoring and preventative maintenance is key; no-one can guarantee that your site will never go down, be infected with malware or compromised; but by ensuring it is maintained on a regular basis you minimise the risk and have the peace of mind that your website is fully backed up and I will be on hand to help.

Care plan clients also benefit from priority access for support and adhoc changes also at reduced rates.

* All care plans include managed hosting

Essential Care Plan

£20pcm

Suitable for smaller businesses with simple websites and minimal changes.

 

Includes –

• Managed website hosting** (shared resources)
• Premium Divi Theme licence
• Lets Encrypt SSL certificate
• Monthly Software Updates (WordPress core, theme, plugins)
• Daily secure off-site backups (backups are stored for 90 days)
• Proactive 24/7 Uptime monitoring
• Weekly security and malware scan

Professional Care Plan

£50pcm

Suitable for businesses that are more reliant on their website, for example new eCommerce sites with low sales volumes.

 

Includes –

• Managed website hosting** (Guaranteed resource level)
• Premium Divi Theme licence
• Lets Encrypt SSL certificate
• Monthly Software Updates (WordPress core, theme, plugins)
• 12 hourly secure off-site backups (backups are stored for 90 days)
• Proactive 24/7 Uptime monitoring
• Daily security and malware scan
• Testing of contact forms
• Testing of purchase through to checkout

Premium Care Plan

£80pcm

This package is suitable for more complex websites such as eCommerce sites with higher sales volumes, or where content is changing more regularily.

 

Includes –

• Managed website hosting **
(Guaranteed resource level)
• Premium Divi Theme licence
• Lets Encrypt SSL certificate
• Monthly Software Updates (WordPress core, theme, plugins)
• 6 hourly secure off-site backups (backups are stored for 90 days)
• Proactive 24/7 Uptime monitoring
• Daily security and malware scan
• Testing of contact forms
• Testing of purchase through to checkout

*Priority Support

1 hour per month for support and small adhoc changes  ie. text/image/menu changes/simple product addition (to be used in the same month)

* All care plans include managed hosting

** Our hosting provider partners with Green Mountain Energy, the leading provider of cleaner energy and carbon offsetting solutions, to offset data center emissions.

I can also offer bespoke maintenance packages to suit your needs; for example if you have websites with more frequent content updates then 6 hourly or hourly backups may be necessary or if more rigorous testing is required post update.

*The care plan is a rolling monthly plan and there is no contract.
Support is provided during normal business hours. 9-5 Monday to Friday.

 

Get in touch for support or to find out more

If you would like to find out more about the care plan please get in touch to discuss your business needs and I’ll endeavor to help.

I look forward to hearing from you.